Terms of service

Terms & Conditions

Get Ground State 

Effective Date: June 2026

This website is operated by Get Ground State Wellness (“we,” “us,” “our”). Throughout the site, the terms “we,” “us,” and “our” refer to Ground State Wellness. We offer this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

If you do not agree to these Terms, you may not access the website or use any services.

1. General Use of the Site

These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, and content contributors.

You agree not to use our products or services for any unlawful or unauthorized purpose, nor violate any applicable laws in your jurisdiction (including Canada and the United States).

2. Company Information

Business Name: Ground State Wellness
Support Email: hello@getgroundstate.com
Business Address: [Insert Business Address]

3. Definitions

For the purposes of these Terms:

  • Consumer: A natural person acting for personal, family, or household purposes and not in the course of business activity.
  • Business Customer: Any person or entity purchasing for commercial purposes.
  • Distance Contract: Any contract concluded via online or remote communication.
  • Withdrawal / Return Period: The time frame during which a consumer may request a return under our return policy.

4. Product Information & Offers

We make reasonable efforts to ensure that all product descriptions, images, and pricing are accurate and up to date.

However:

  • We do not guarantee that product descriptions, images, or other content are entirely error-free.
  • We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
  • Colors and appearance may vary depending on screen display and production differences.

5. Formation of Contract

A purchase agreement is formed when:

  1. The customer places an order, and
  2. We confirm acceptance and payment is successfully processed.

We reserve the right to refuse or cancel any order at our discretion, including suspected fraud, pricing errors, or stock issues.

6. Returns, Trial & Refund Policy

All purchases are subject to our Return & Refund Policy, which forms part of these Terms.

Key conditions include:

  • 30-Night Risk-Free Trial: Eligible products may be returned within 30 days of delivery for a full refund if Get Ground State judges that the item is safe for resale.
  • 90-Day Limited Warranty: Defective products may be returned or replaced within 90 days of delivery.

Full details are outlined in the Return & Refund Policy available on our website.

7. Pricing & Payment

All prices are listed in the applicable currency unless otherwise stated.

We reserve the right to:

  • Modify prices at any time without notice
  • Refuse or cancel orders where pricing errors occur

Applicable taxes, duties, or import fees may apply depending on the customer’s location (Canada or United States) and are the responsibility of the customer unless otherwise stated.

8. Shipping & Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

  • Carrier issues
  • Customs processing
  • Weather conditions
  • Events outside our control

Orders are typically delivered within 5-10 days up to a maximum of 30 days, unless otherwise stated.

9. Right of Withdrawal / Returns

Where applicable under consumer protection laws, customers may have the right to return products within a statutory or contractual period.

This right is subject to exclusions, including:

  • Custom or personalized products
  • Hygiene-sensitive items where seals have been broken
  • Final sale items (if clearly marked)

10. Limitation of Liability

To the maximum extent permitted by law, Ground State Wellness shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Our total liability for any claim shall not exceed the amount paid for the product in question.

11. Intellectual Property

All content on this website, including text, images, branding, graphics, and design, is the property of Ground State Wellness and may not be copied, reproduced, or used without written permission.

12. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of:

  • Canada, and where applicable
  • The United States of America

Any disputes shall be subject to the jurisdiction of the appropriate courts depending on the consumer’s location, unless otherwise required by law.

14. Contact Information

For questions regarding these Terms:

Ground State Wellness
Email: hello@getgroundstate.com