Refund policy

Ground State Return & Refund Policy

Last Updated: June 2026

At Ground State, we stand behind the quality of our products and want you to shop with

confidence.

30-Night Risk-Free Trial

We offer a 30-night hassle-free trial on eligible products. If you're not satisfied with your purchase

for any reason, you may return it within 30 days of delivery for a refund.

Eligibility Requirements

The return request must be submitted within 30 days of delivery. The product must not be

intentionally damaged or altered. Proof of purchase is required. For wellness and hygiene products,

we reserve the right to refuse returns that present health or safety concerns.

90-Day Defect Warranty

If your product arrives damaged, defective, or develops a manufacturing defect during normal use,

you may request a replacement or refund within 90 days of delivery.

This warranty covers manufacturing flaws, material defects, and product failures under normal

intended use. It does not cover normal wear and tear, accidental damage, misuse, abuse, improper

care, or unauthorized modifications.

How to Request a Return

Contact us at hello@getgroundstate.com and include your order number, full name, email address

used for purchase, reason for return, and photos if reporting damage or a defect.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days

for processing, plus any additional time required by your financial institution.

Return Shipping

For standard returns under the 30-night trial, customers are responsible for return shipping costs

unless otherwise required by law. For defective, damaged, or incorrect products, Ground State will

cover reasonable return shipping costs or provide a prepaid return label where available.

Replacements

For defective or damaged products, Ground State may offer a replacement product, store credit, or

a full refund, in accordance with applicable consumer protection laws.

Non-Returnable Items

Gift cards, downloadable digital products, final-sale items, and certain hygiene-sensitive products

may not be eligible for return where prohibited by law.Order Cancellations

Orders may be cancelled before fulfillment begins. Once an order has been processed or shipped,

it cannot be cancelled, but it may be eligible for return under this policy.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws in

Canada or the United States.

Contact Us

Ground State Customer Support

hello@getgroundstate.com